Vietnam tour packages from Netherland

Durations: 10 Days - 9 Nights

Travel consultant: Van Anh

Customer name: Bert Rits

Address: Netherland

Start date: 2019-03-21

Finish date: 2019-03-31

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Dear Van,

We just got back to our home country and can therefore now react. Quite frankly I don't know where to start. This trip was simply the best ever and completely exceeded any of our expectations. First and foremost we fell in love with Vietnam and its people; an incredible country. More importantly towards you however is the fact that we were (and still are enormously impressed by the organization of our trip. Our interpretation of a guided tour was simply completely off. What you offered here and the way it was executed was nothing short of perfect especially considering the cost of the trip; we were positively blown away. The "guidance" during the entire trip was really seamless. Not only was a guide plus a driver waiting for us perfectly on time at any arrival point but they also made 100% sure we were really okay with all our bookings in hotels, train and airlines. Everything was double checked and we were brought to hotels and checked in where everything was ensured to be in perfect order before we were left alone. This kind of care was really special. Also the program was excellent. Although upfront I felt really we had an overloaded program and destinations, once underway everything was really relaxed and we did not feel any kind of pressure. Given the fact that we were just the two of us with our guides all kind of flexibility was offered (without loosing the content of the trip) which made us feel very comfortable and relaxed. Also the program was just right with enough time off with the two of us and the excellent balance in guided tours and time personal time. It was just perfect to feel really at ease. The fact that we were left on our own in the pre-arranged lunches was also great. Everything perfectly prepared and then the relaxing atmosphere to a private lunch talking things over in our own language amongst ourselves was shear perfection.
Although really everything was as said really great I would like to take this opportunity to especially mention Mr. Huy and his excellent driver in Hanoi. Those two gave us the extra touch of care and were really outstanding. All the others were also great but these two were extra special in the way they took care of us, may sincere complements and thanks! As to the accommodation everything was excellent whereby the hotels in Hanoi and Hoi An where of the next level and really outstanding. The service and location at the Oriental Central Hotel in Hanoi was something you had to witness to believe it, that good! Everything around the Belle Maison Hanada Hotel in Hoi An was in one word outstanding! I also would like to mention both the service as well as the accommodation of the V'Spirit Cruise which was also mere perfection and fully exceeded all of our expectations. Once again all the rest was also excellent but these were the absolute best!
There is only one regret I do have and that is that I did not thank YOU enough for the organisation and all your care and assistance in the background during our trip! In retrospect I should have presented you with with a gift instead of the other way around, the trip and YOU were absolutely fabulous. We do seriously plan the come back so I hope and trust we can still make it up to you at a next trip. Thank you very very much indeed for a memory of a lifetime and an excellent enjoyable trip through beautiful Vietnam.
I have copied Irene also on this E-mail and I have verified that so fully agrees with my above statements. Should she feel I forgot something or neglected a detail then she will of course add to this story-line.
Last but not least I can inform you that I have really tried to also vent this above opinion on you and your organisation on TripAdvisor.

With warmest regards,

Bert Rits from Netherland.