Travel Terms

VIETNAM TOURS - A division of Asia Travel & Leisure. The following terms and conditions are applied to bookings made by you through your usage of www.vietnamtours.net. The rate is valid until Dec 31st, 2017.
CHILD DISCOUNT
Children under 12 years is generally granted a reduction up to 25% of land tour, provided that they are accompanied by at least two full-paying adults and stays in the same room. An extra bed is fully charged as adult.
DEPOSIT &  PAYMENT
30% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online) is required to confirm your booking.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for Vietnam Tours to secure services contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Vietnam Tours will inform you accordingly about this for each individual case.
The remaining balance of the tour price (70%) is due upon your arrival to Southeast Asia, payable at our offices in  or Luang Prabang (Laos) or Hanoi or HCM City (Vietnam) or Siem Reap (Vietnam) or Yangon Office(Myanmar). Cash is preferred to reduce any processing fees that may affect your cost. The deposit should be made by Credit card or Bank transfer with following details:
BANK TRANSFER
Our travel consultants will show you in details.
- If you choose to pay the balance by bank transfer, we would request you to wire money before the tour starts at least 2 weeks (14 days), then send us the bank slip.
- Final payment must be confirmed and validated by us. We are not responsible for errors or omissions that may occur as a result of the transfer of incorrect information from you or third party travel service suppliers.
- In case you write any wrong information (not the same as we officially provided) and it takes time to amend, we will request you to pay by other method such as credit card or cash to secure your booking. Otherwise, your service will be released.

PAY BY CREDIT CARD
Kindly make deposit/payment via our secured Online Payment SSL
Vietnam Tours is a verified member of OnePay so we could accept Credit Card, Visa Card, Master Card and JCB card (see payment guide).
Note: When you pay by Credit Card, please add 3% of bank commission.
CANCELLATIONS &  REFUNDS
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
 * More than Twenty one (21) days prior to departure: The total deposit paid to us (30% of the Tour value) for the administrative fee in accordance with canceling advanced arrangements, will be valid for o­ne (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After o­ne (1) year the deposit amount is forfeited.
 * 7- 21 days  prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
 * Within 1-6 days  prior to departure: 100% on total charged.
 * No-Show: 100% on total charge.
UNUSED SERVICES
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
RESPONSIBILITY
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
Vietnam Tours, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.
VALIDITY
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted o n the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

Where to find us:

HANOI - VIETNAM
Add: Suite 708, Thang Long Bld 115, Le Duan St, Hanoi , Vietnam
Tel: 008424 3942 9444 – Fax:008424 3942 9442
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
https://vietnamtour.com

HCM CITY - VIETNAM
Add: 6th floor, Sovilaco Bld, 1 Pho Quang St, Tan Binh Dist, HCMC, Vietnam
Tel: 008428 3997 2255 – Fax: 008428 3997 2256
SIEM REAP - CAMBODIA

Add: 67 Oum Khun Street, Khum Svay Dankum, Siem Reap, Kingdom of Cambodia
Tel: 00855 6396 7008 - Fax:00855 6396 7009
LUANG PRABANG - LAOS
Add: Samsenthai Rd, Ban Thong Cha Leaun, Luang Prabang, Laos PDR.
Tel: 00856 7191 9444 - Fax: 00856 7191 9333.
YANGON - MYANMAR
Add:7th Floor, 158 Building, 45 Street, Botataung Township, Yangon
Tel: 0095 973 121 788 – Fax: 00951 9010 470
BANGKOK - THAILAND
Suite 5A2, L- Building, 304 Phaya Thai Rd, Ratchathewi, BKK, Thailand
Tel: 0066 2219 3031 - Fax: 0066 2219 3032



Updated on 2017-12-04 04:46:57.
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HANOI - VIETNAM
Suite 707, Thang Long Bld
115 Le Duan St, Hoan Kiem Dist, Hanoi
T: +8424 3942 9444 - F: +8424 3942 9442
HCM CITY - VIETNAM
6th floor, Sovilaco Bld, 1 Pho Quang St,
Tan Binh Dist, HCM City
T: +8428 3997 2255 - F: +8428 3997 2256
SIEM REAP - CAMBODIA
67 Oum Khun Street,
Khum Svay Dankum, Siem Reap
T: +855 6396 7008-F: 855 6396 7009
LUANG PRABANG - LAOS
No 203, Ban Mano,
Luang Prabang, Laos PDR.
T: +856 7191 9444 - F: +856 7191 9333
YANGON - MYANMAR
7th Floor, 158 Building, 45 Street,
Botataung Township, Yangon
T: +95 973 121 788 - F: +951 9010 470
BANGKOK - THAILAND
Suite 5A2, L - Building,
304 Phaya Thai Rd, Ratchathewi, BKK
T: +66 2219 3031 - F: +66 2219 3032
© 2017 Vietnam Tours Vietnam Tours. International Tour Operator licence No: 0919/TCDL. All rights Reserved.
A division of Asia Travel & Leisure.